Terms of use
retouchservice11@gmail.com
This website and/or the Pro Retouch mobile applications (together “Service”), the terms “we”, “us”, “our”, refer to Pro Retouch. The use of our Service is governed by the following Terms of Use and Privacy Policy.
Our Service offers information, tools and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
These Terms of Use affect your legal rights and obligations and have been written to provide a high-quality service.
In case, you start to use our service as an independent content creator, please read carefully the UGC policy.
Please read carefully these Terms of Use before using our Service. Your use of our Service indicates your acceptance of these Terms of Use. If you do not agree to be bound by all of these Terms of Use, please do not use our Service.
- GENERAL PROVISIONS
We provide a professional photo retouch service from an expert graphic team of designers.
The customer is defined as an Account profile of every user that launches our Service and has a unique Client id. All photos retouched by the Service are owned by the customer. The customer can dispose of a retouched photo at his/her discretion.
Credits are defined as in-app purchase currency of the Service.
Retouched photo (or Order) is defined as an image that is sent by the Customer for retouching and processed by our Service. Customer can send the Order for retouching only using Credits.
After sending the Order for retouching it can’t be canceled by Customer.
If the customer is not satisfied with the quality of the completed order, he/she can redo it Just let us know via email retouchservice11@gmail.com. Your request for redo must be clearly formulated otherwise the designer can’t apply your comments to the order.
- SUBSCRIPTIONS AND CREDIT PACKAGES
Credit packages offer access to a certain number of Credits and don’t have an expiration date.
Monthly subscription – Priority Retouch + monthly Bonus 300 credits. You get Priority Retouch ahead of the queue and credits which don’t have an expiration date.
The cost per credit for both subscriptions and one-time purchases is determined without considering the varying tax rates that are established in each country, in accordance with the App Store’s policy.
The monthly subscription billing cycle is 1 month.
- LIMITATIONS
3.1. Customers have the right to access, update, correct or delete their personal information that we store on our systems. If the customer wishes to exercise any of these rights, he must contact us at retouchservice11@gmail.com.
3.2. You may not order retouch of violent, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos via our Service. If your photo does not satisfy these requirements, we save the sole right not to perform retouch of photo with reserving of your payment for your next order.
Our Service reserves the right to delete, edit, or rearrange content in its discretion. You acknowledge that any Content may be removed, modified, transmitted to the Service for the purposes of delivering the offered services. The customer is solely responsible for the Retouched photo he uses, not Service.
3.3. During using the Service, the Customer engages himself/herself to:
Be gentle with the Support team during solving appeared issues.
Be gentle with the designer in your request for order redo Respect laws and regulations in force.
Not to share your Customer profile details with any third parties.
Not to harm the Service.
Respect intellectual property rights.
Refrain from any activity that may infringe, disrupt or delay the Service to the other Customers.
Not to sell, rent, share, or transfer your access to our Service.
We reserve the right to terminate or withdraw access to any Customer profile that does not comply with these rules without your prior notice.
- YOUR COPYRIGHTS
We respect the copyrights of photographers and other copyright holders. The Service does not perform copyright infringement inspection, it is the sole responsibility of the Customer to ensure that he has the necessary authorizations and/or permissions to use the images.
If you believe your copyright in a work has been violated through this Service, please contact Pro Retouch for notice of claims of copyright infringement
- DISCLAIMER OF WARRANTIES
The Service is available on “as is” and “with all faults” basis. We do not warrant that the Service will be error-free, that the Service or the server that makes the Service available is free from any harmful parts and components, including viruses. You acknowledge that you use the Service at your own risk.
Information on the Service is as accurate as possible and the Service is regularly updated but may contain inaccuracies, omissions, or gaps. If you find any inaccuracy or mistake.
- REFUND POLICY
6.1. Impact on Credit Balance. In the event of a refund approval, the current credit balance within the Pro Retouch app will be reduced by the amount of the refunded transaction. This reflects the reversal of the purchase for which the credits were initially awarded.
6.2. Limitations. Refunds are only possible within the constraints of the app store’s refund policies. We are unable to process refund requests directly through our app or customer support service.
- CHANGES TO TERMS OF USE
Our Service may change from time to time.
